Attendant Console

The Attendant Console is a celitoVoice feature that allows you to make, receive, and manage phone calls using a GUI from the web portal. Attendant Console is designed to be used from a touch-enabled device such as an iPad or Android tablet, but it can be used from a computer with a normal mouse. It is intended to be used by a receptionist or other position where you are handling a lot of calls and need an easier way to manage them.

This feature is disabled by default and must be enabled by celito. Please contact celito support if you would like it enabled for your company. There is no additional cost to have the Attendant Console, but it is provided as-is.

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1. From the web portal, select Attendant Console at the top of the page

• Option 1: Select Make a Call from the right side of the page and enter the number you would like to call
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• Option 2: Click on a Contact in the middle of the page and select Extension, Voicemail, Work, Mobile, or Home
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• When receiving a call, a window will pop-up on the right side, simply select Answer or Reject
• You may also click and drag on the dots on the left side of the incoming call window and drop it on to a Contact, Call Queue, Auto Attendant, or Park to transfer the call without answering it
• Additional calls that you receive will stack up on the right side
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• While a call is active you will have buttons for Hold, Transfer, Park, and End
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• You may also click and drag on the dots on the left side of the call window and drop it on to a Contact, Call Queue, Auto Attendant, or Park to transfer the call without answering it
• Parked calls show on the left side and can be answered, transferred, or dragged and dropped to a Contact, Call Queue, or Auto Attendant
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