Call Park Options

There are several different options for how call park can work on celitoVoice. This article outlines the pros and the possible cons of each. They are listed as possible cons because every company uses their phones in a different way; something that is a con for some may not have any effect on others.

This is the standard option that is deployed with all new setups and universally works the best.

The phone displays a button called Park. Pressing this button will display a list of any calls that are parked and allows you to easily retrieve them. Pressing Park again from within this menu will automatically park a call for you. See Call Park for more.

• See a list of all parked calls on every phone in the office
• Easily retrieve a call directly from the list
• No need to remember a park slot number
• No need to pick a park slot to put the call on
• Only takes up one DSS (Direct Station Selection/ external button on the side of the display screen) key on your phone

• No visual indicator (BLF) if there is a parked call. Parked calls will ring back to the phone of the person that parked the call if it isn't answered within a certain amount of time, but there is no visible key on the phone showing that a call is parked.

This option is common for companies that have receptionists that are answering and parking calls constantly throughout the day, especially if they are also the ones that regularly have to retrieve the call after parking it. This works more like a traditional analog phone system, however it has limitations on a VoIP system.

Note: If you are parking a call knowing that you will be the one to retrieve it then you should simply use Hold. Park is designed for retrieving a call from any phone in the office.

Each park slot will be programmed to a separate DSS key. The key glows red when there is a call parked on that slot and green when there is no one parked.

• Visual indicator on the phone if there is a call parked, including which slot it is parked on
• Simply press the key when there is a call on park to retrieve that parked call
• You can park a call on a certain park slot by pressing the key (see con below regarding this)
• Other employees in the office without these buttons can still use the standard park script from option 1 above, they are not required to program extra keys

• Transferring a call to a specific park slot using the DSS keys require that you push the * key as part of the transfer process or else the system can't tell that you're trying to park a call.
  • The process to transfer a call to a park slot with cold transfer enabled is: Transfer → * → Park slot button
  • The process to transfer a call to a park slot with warm transfer enabled is: Transfer → * → Park slot button → Transfer
  • See option 3 below for an option to shorten the steps required to transfer
• The number of park slots available must be limited to the number of keys programmed for park slots.

This option is recommended for clients that require the visual park indicators from Option 2, but want a faster way to park calls.

Usage for viewing and retrieving calls is exactly the same as option 2 above. The difference with this option is an additional DSS key is programmed to auto-park a call, rather than having to pick a slot and transferring the call to it.

• Quickest option for parking and retrieving calls. It is 1 button push to park a call and 1 button push to retrieve a parked call.

• Requires using 1 additional DSS key (not counting the keys required for each park slot as indicated in Option 2)
• You do not pick your park slot number, the phone automatically selects one. The phone does display a banner message on the screen to tell you which slot a call is parked on.