Table of Contents
celitoMobile iOS Softphone
Your phone, phone provider, 3rd party applications, firewall, internet, and more can all impact how well the celitoMobile softphone works for you. This software is provided as-is. For this reason, celito's troubleshooting of softphone issues that are specific to your setup will be limited. A softphone should never be used as a replacement for a physical phone, especially if phones are a critical part of your business.
celitoMobile iOS is a softphone that allows you to make and receive phone calls, modify your answer rules, listen to voicemails, and more on your iOS device.
Requirements
- iOS 7.0+
Downloading and Launching
- It is available for download on the Apple App Store.
- Click on the celitoMobile icon after installing the application on your phone to begin using it
Logging In
- Your login for the softphone is the same as your login for the celitoVoice web portal
- If you are having trouble logging in to the softphone, use the web portal to reset your password and ensure you can log in there first. Then log in to the softphone.
Primary Functions
Some of the following screenshots were taken on celitoMobile Web rather than celitoMobile iOS. We are working to get the screenshots updated at this time.
Receiving a Call
- When receiving an inbound call a window pops-up with the caller ID info, allowing you to Accept, Ignore, or Reject the call
- You can adjust the ringtone through the Settings menu
- See troubleshooting steps below if you aren't able to receive calls on the softphone
Making a Call
- You can make a call by selecting a contact from the Contact window, or by selecting the plus (+) sign at the bottom right and dialing your number
During a Call
- The window you see during a call is nearly identical to what you would see on your smart phone
- The buttons allow you to perform all the typical actions like mute, hold, transfer, etc
- If you have call recording on your account, you can start a recording through the More menu
- Use Switch Phone to move an active call from the softphone to a desk phone
Main Window
Contacts Tab
- The Contacts tab shows you the same contacts that are visible in the web portal
- Internal extensions will show an icon indicating if the user is currently available or not
- You can filter the Contacts to view only the ones you want to see
- Clicking on a contact allows you to mark them as a favorite, call them, or send them a chat message (note: chat is a beta feature that has not been rolled out to production)
Voicemail Tab
- The voicemail tab allows you to listen to a voicemail, as well as perform all the normal functions such as save, forward, and delete
- If you have voicemail transcription, the transcribed message shows here as well (note: voicemail transcription is a beta feature that has not been rolled out to production)
Call History
- The call history tab allows you to view call history
- Clicking on an entry allows you to call that number back
Menu Options
Answer Rules
- From here you can adjust your answer rules by changing the priority up and down or by enabling/disabling specific rules
- Clicking on an answer rule allows you to see the details of that rule
- Note: You can't create/edit rule details from the softphone
Greetings
- From here you can change your voicemail greeting or create a new one
- Click the plus sign in the top right to record a new greeting
Settings
- From here you can change the ringtone you hear when the softphone is ringing
Troubleshooting
The first troubleshooting step is to verify if the softphone shows "Registered"
Can't Make Outbound Calls
- Verify the softphone is registered
- Verify that you can dial the number you're trying to call from your normal desk phone
- Verify your firewall settings
Can't Receive Inbound Calls
- Verify the softphone is registered
- Verify that your answer rules are set to ring the softphone on incoming calls
- Softphone extension is always [4-digit-extension]wp. Example: 3002wp
- Verify your firewall settings
