Factory Reset Polycom Soundpoint IP

The following steps will walk you through factory resetting a Polycom Soundpoint IP Phone. This requires that you know the administrator password.

1. Select Menu → Settings → Advanced → Enter the administrator password
2. Admin Settings → Reset to Defaults

1. Reset Local Configuration → Yes
2. The phone will reboot

1. Reset Local Configuration → Yes
2. Reset Web Configuration → Yes
3. Reset To Factory → Yes
4. The phone will reboot

• Updating, Troubleshooting, and Resetting SoundPoint IP
  • Polycom often moves this document. If this link is not working, please search google for soundpointip-resetting-log-files-qt18298.pdf