Quick Start Guide Yealink

This guide is for use with Yealink phones.

Web Portal Address: login.celitovoice.net

• Answering a Call: To answer a call lift the handset, press [Answer] or the Speaker button.
• Placing a Call: To place a call lift the handset and start dialing or start dialing and click [Send].
• Ending a call: To end a call place the handset in the cradle or press [EndCall] or if utilizing the Speaker phone press the Speaker button to disconnect the call or press [EndCall] .
• Attended Transfer: While on a call, press [Trnsfr] and dial the phone number/extension you are transferring to. Once the party answers and you can announce the call then press [Trnsfr] again to complete the transfer.
• Blind Transfer: While on a call, press [Trnsfr], dial the phone number/extension and press [Trnsfr] again to complete the transfer. If you have Quick Dials set you can also press the assign key to transfer directly.
• Transfer to VoiceMail: While on a call, press [Trnsfr], dial [*] then the phone number/extension, and press [Trnsfr] again to complete the transfer.
• Hold / Resume a Call: While on a call, press [Hold] to place a party on hold. To resume a call simply press [Resume].
  • Note: If multiple calls are on hold use the up/down arrows to highlight the call you want to resume.
• DND (Do Not Disturb): Keeps your phone from ringing/notifying you to incoming calls. To activate/deactivate DND press [DND].
  • Note: When activated you will have a red circle in the top right corner of phone display.
• Conference: While on a call, press [Conference] > dial the party you wish to add > once party answers hit conference again. Click manage for additional features during the call.
• * Answering a Call: To answer a call lift the handset, press [Answer] or the Speaker button.
• Placing a Call: To place a call lift the handset and start dialing or start dialing and click [Send].
• Ending a call: To end a call place the handset in the cradle or press [EndCall] or if utilizing the Speaker phone press the Speaker button to disconnect the call or press [EndCall] .
• Attended Transfer: While on a call, press [Trnsfr] and dial the phone number/extension you are transferring to. Once the party answers and you can announce the call then press [Trnsfr] again to complete the transfer.
• Blind Transfer: While on a call, press [Trnsfr], dial the phone number/extension and press [Trnsfr] again to complete the transfer. If you have Quick Dials set you can also press the assign key to transfer directly.

Quick Dial buttons are located on both sides of the phone screen and on a side car. They allow a user to program a number for quick reference. To program the buttons complete the following steps:

1. Hold down the quick dial button until it to a programming screen
2. Toggle the “Type” left (with arrow) to BLF (Busy Lamp Field) or Speed Dial then arrow down to #2
3. “Account ID” should remain at Line 1 then arrow down to #3
4. Program “Label” to show the Quick Dial name on your main phone screen the arrow down to #4
5. “Value” is the phone number – internal use can be an extension and speed dial should be the 10 digit number then arrow down to #5
6. “Extension” is the extension phone number if it is in the system – so if you are putting an extension in for a Quick Dial it should go in “Value” and “Extension”. This will not be available for Speed Dial.

Complete the following steps to build multiple pages:

1. Select [Menu]
2. Then [Features]
3. Then select[DSS Keys]
4. Hold down button to program:
   • Select line 11 (T46) to create page 2
   • Select line 19 (T46) to create page 3
   • Select DSS Keys button on the T48 to show all buttons to program

Press the Messages button and enter your Password/PIN (stated above) then press #.

• When calling in to your voicemail for the first time, it will walk you through recording your name and recording your greeting. This only needs to be done once.
  • Note: If a user has not recorded their name they will not be available in the Dial by Name directory.

Press the Messages button and enter your Password/PIN (stated above) and then press #.

Dial the extension. Once the message starts, press * you will be prompted to enter your Password/PIN # to access voicemail.
1 - New Messages
2 - Send Messages
3 - Call Forwarding
4 - Current Options
5 - Change Greetings
6 - Recover Deleted Voicemail

The following options will help you navigate through New and Old Messages.
2 - Repeat
3 - Forward
4 - Delete the current message
5 - Go to Next Message
6 - Reply
# - To Finish

Note: To check your voicemail while out of the office either call your direct number or navigate to your voicemail box via the menu and press * during the message then you will be prompted to enter your PIN to access your voicemail.

Login information is posted above for the portal.

• Home: This page will show you any new messages, recent call history, active answering rule & active phones.
• Messages: This will show all your messages. Use the drop down to display New, Saved and Trash messages.
  • Under Settings you can set up your notification settings.
  • To enable voicemail to email, make sure your email address is set up in your profile. In the settings you can set up your voicemail to email preferences.
• Contacts: This will show you all active users and any contacts that have been imported. *Please note that any imported contacts do not copy to the phone.
• Answering Rules: This should be used as alternative answering rules for when you are away from your desk. *Please note that Time Frames need to be set up first before setting up the Answering Rule.
• Time Frames: To set up specific time frames for answering rules use this area to set the time blocks.
• Call History: This will show you all call history and have the ability to search and download reports of call history. *Please note that this is only saved for 3 months at a time.