Blank Faxes Being Received By Recipient

Response from Faxsipit support concerning blank faxes being received from Email to Fax.

We noticed our server failed to convert the pdf file to fax format properly. We got the following error message:

 ** File did not complete the page properly and may be damaged. **
 ** Warning: File has unbalanced q/Q operators (too many q's). **
 ** This file had errors that were repaired or ignored. **
 ** The file was produced by: **
 ** >>>> SaKim <<<< **
 ** Please notify the author of the software that produced this **
 ** file that it does not conform to Adobe's published PDF **
 ** specification. **

Seems the user is using some third-part applications to create the pdf file, which is not fully compatible with the Adobe format. That's why our converter failed to process it successfully. However, if the user can create "flat image" pdf, which can help to fix the issue. Please refer to https://forums.adobe.com/thread/998458 We apologize for any inconvenience this may have caused. If any questions, please feel free to let us know.