https://wiki.celitovoice.net/ 2026-04-05T04:06:12-0400 https://wiki.celitovoice.net/ https://wiki.celitovoice.net/_media/wiki/favicon.ico text/html 2019-02-12T09:19:58-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/accessing_call_queue_stats_and_reports?rev=1549981198&do=diff Accessing Call Queue Stats And Reports Call Center Reports is a special view that allows you to view details on your call queue, your call center agents, and more. This information is also covered in our Call Center Supervisor Training video. Prerequisites * You must have a call queue that has Statics Collection turned on text/html 2021-06-18T16:26:32-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/adding_speed_dial_via_the_voice_portal?rev=1624047992&do=diff Adding Speed Dial Via The Celito Voice Portal Brief description of what this page/feature/whatever is for. Instructions Log in to the voice portal at https://login.celitovoice.net/ select the phones icon. text/html 2017-02-07T13:34:45-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/algo_8180_and_algo_1186_coverage?rev=1486492485&do=diff Algo 8180 And Algo 1186 Coverage The 8180 SIP Audio Alerter is a SIP compliant wall mount speaker designed for voice paging, loud ringing, and emergency/safety/security notification and alerting. The speaker is PoE and does not require an additional amplifier. Common application environments include: classroom, factory (e.g., OSHA), warehouse, utility plant, machine shop, garage, lunch room, kitchen, etc. text/html 2017-06-06T14:51:38-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/api_documentation?rev=1496775098&do=diff API Documentation celitoVoice is built on a completely open API. Everything that can be done through the web portal can be done through the API, allowing a developer to easily integrate the phone system with any internal applications you may have. text/html 2018-04-12T14:44:16-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/attendant_console?rev=1523558656&do=diff Attendant Console This feature is still in beta and has not been rolled out for general use. You may not see this option in your account. The Attendant Console is a celitoVoice feature that allows you to make, receive, and manage phone calls using a text/html 2017-09-12T07:51:02-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/blank_faxes_being_received_by_recipient?rev=1505217062&do=diff Blank Faxes Being Received By Recipient Response from Faxsipit support concerning blank faxes being received from Email to Fax. Instructions We noticed our server failed to convert the pdf file to fax format properly. We got the following error message: text/html 2021-10-07T16:49:15-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/button_builder?rev=1633639755&do=diff Button Builder The Button Builder is a celitoVoice feature that allows Line Key Button creation and changes to your phone through the web portal. This is also the recommended way to make those changes, because your specific configuration will now be saved on the web portal, thus automatically push those changes back to your phone if it ever loses its configuration for any reason, such as a factory reset. text/html 2023-05-08T16:58:47-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/call_park_options?rev=1683579527&do=diff Call Park Options There are several different options for how call park can work on celitoVoice. This article outlines the pros and the possible cons of each. They are listed as possible cons because every company uses their phones in a different way; something that is a con for some may not have any effect on others. text/html 2025-06-19T14:14:13-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/calls_being_incorrectly_labeled_as_spam?rev=1750356853&do=diff Calls Being Incorrectly Labeled As Spam To address the challenge of spoofing and robocalls, some carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can flag legitimate phone numbers. text/html 2020-04-03T11:09:01-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/celitomobile_android_softphone?rev=1585926541&do=diff celitoMobile Android Softphone Your phone, phone provider, 3rd party applications, firewall, internet, and more can all impact how well the celitoMobile softphone works for you. This software is provided as-is. celito's troubleshooting of softphone issues that are specific to your setup will be limited. A softphone should never be used as a replacement for a physical phone, especially if phones are a critical part of your business. text/html 2018-07-30T08:52:57-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/celitomobile_ios_softphone?rev=1532955177&do=diff celitoMobile iOS Softphone Your phone, phone provider, 3rd party applications, firewall, internet, and more can all impact how well the celitoMobile softphone works for you. This software is provided as-is. For this reason, celito's troubleshooting of softphone issues that are specific to your setup will be limited. A softphone should never be used as a replacement for a physical phone, especially if phones are a critical part of your business. text/html 2019-07-19T11:14:36-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/celitomobile_web_softphone?rev=1563549276&do=diff Using celitoMobile Web Softphone This feature is disabled by default. Please contact celito support to have it enabled on your account. Your web browser, computer, firewall, internet, and more can all impact how well the celitoMobile Web softphone works for you. This software is provided as-is. For this reason, celito's troubleshooting of softphone issues that are specific to your setup will be limited. A softphone should never be used as a replacement for a physical phone, especially if phone… text/html 2020-03-30T16:08:41-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/celitovoice_chrome_plugin_integration?rev=1585598921&do=diff celitoVoice Chrome Plugin Integration Celito offers a Chrome plugin that allows you to use multiple features of our web portal from directly in Chrome. This includes call pops, automatically searching your CRM or Google for the incoming number, searching numbers in your call history, and multiple click to dial options. text/html 2017-01-27T08:30:56-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/celitovoice_fax_options?rev=1485523856&do=diff celitoVoice Fax Options The following information can assist you in picking the correct fax option. Packages Virtual Only (Basic) Recommended for companies that have a low fax volume. * Inbound virtual faxes are delivered to email and can be accessed through the celitoVoice fax portal. text/html 2017-10-31T11:03:18-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/change_ubiquiti_edgerouter_ip_address?rev=1509462198&do=diff Change Ubiquiti EdgeRouter IP Address The following steps can be followed to update the public (WAN) IP address and gateway on a Ubiquiti EdgeRouter that has already been configured for service. Instructions * Plug a computer in to port eth1, eth2, eth3, or eth4 on the front of the EdgeRouter and wait until you receive an IP address text/html 2020-02-10T08:30:19-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/change_yealink_ringtone?rev=1581341419&do=diff Change Yealink Ringtone How to guide to update Yealink ringtone Instructions * Menu > Basic > Sound > Ring Tones * Click on Common and select ringtone * Go back and click your extension and set that ringtone to "Common" text/html 2018-04-12T14:16:57-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/chat?rev=1523557017&do=diff Chat This feature is still in beta and has not been rolled out for general use. You may not see this option in your account. Chat is a celitoVoice feature that allows you to send chat messages which can be seen and responded to from the web portal and the softphone. This feature is disabled by default and must be enabled by celito. Please contact celito support if you would like it enabled for your company. There is no additional cost to have the chat feature on our hosted phone system, but it… text/html 2017-05-03T08:53:37-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/check_polycom_admin_password?rev=1493816017&do=diff Check Polycom Administrator Password If you are switching to celito and keeping your old Polycom phones then it is necessary to verify that you have the administrator password for the phones. The password is required to move the phone from your current service over to celito voice. The following steps can be used at any time to verify you have the administrator password. This is information-gathering only and will not make any changes to your phone. text/html 2020-05-19T15:55:39-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/common_inclement_weather_configurations?rev=1589918139&do=diff Time Frame Configurations Every celitoVoice client configuration is different, making it is impossible for us to give examples for every setup type. While celito does encourage our clients to make these changes themselves, if you are unsure how your call flow works or if it doesn't match the examples below, please contact celito support for assistance. Always make copies of your current configuration and download any audio recordings prior to making any changes. This data is not retained by c… text/html 2020-01-14T13:47:13-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/compatible_phones_and_equipment?rev=1579027633&do=diff Compatible Phones And Equipment The table below shows all phone/equipment models that have been tested on celitoVoice. Phones that are supported by celito are available to us in our test lab and we have a lot of experience with. We will work with you to troubleshoot any phone-functionality issues with those models. Phones that are not supported by celito are to be used as-is. Issues stemming from the actual phone and not from our service will not be troubleshot or supported. text/html 2017-01-24T12:08:39-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/connect_spa-122_ata?rev=1485277719&do=diff Connect SPA-122 ATA The Cisco SPA-122 ATA is an adapter that converts our digital VoIP signal to analog, allowing you to hook-up devices that require a traditional analog line such as fax machines. Follow the steps below to get this device connected. text/html 2020-02-05T13:09:58-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/custom_wallpaper_requirements?rev=1580926198&do=diff Custom Wallpaper Requirements Custom wallpapers are not included with our standard service. Please contact your account executive for pricing if you are interested in having your company's logo deployed to your phones. Details * Your company's logo can be deployed as a custom wallpaper to Yealink T46 and Yealink T48 phones text/html 2020-04-08T13:46:49-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/dashboard_builder?rev=1586368009&do=diff This feature is currently in beta testing. We may not be able to address all issues that you may come across. Dashboard Builder This page provides instructions for configuring the celitoVoice Dashboard Builder. Prerequisites * You must request that the Dashboard Builder feature be turned on text/html 2018-11-13T11:07:43-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/disposition_reason_and_notes?rev=1542125263&do=diff Disposition Reason And Notes celitoVoice offers an option to tie disposition codes, call reasons, and notes to a specific call in your call history. A typical use for this is for an inbound call center to track why someone called in, or for an outbound call center to log what the results of a phone call were. text/html 2019-05-03T11:41:07-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/element_-_update_on_call?rev=1556898067&do=diff Element - Update On Call Element has an Auto Attendant (x9903: Main Menu - Departments Closed) that is used to ring their 4 departments after hours. Each department has an option off the menu which will ring the on call technician, then the on call manager, and ultimately go to an after hours voicemail. text/html 2018-06-06T09:07:46-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/enhanced_password_security?rev=1528290466&do=diff * Phase 1 of the process to switch from the current password scheme to the new enhanced password setup began on 2018-05-09 and is now completed * Phase 2 began on 2018-05-23 and is now completed * Phase 3 began on June 6 and is now completed Enhanced Password Security text/html 2020-01-30T13:24:46-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/factory_reset_an_obihai_ata?rev=1580408686&do=diff Factory Reset An Obihai ATA How to reset a Polycom Obihai ATA for troubleshooting Instructions This is the old well known paper clip trick. This method will perform a full firmware level restore to defaults. In other words, it will restore both Router Network configurations and Voice configurations. text/html 2020-04-30T09:31:51-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/factory_reset_polycom_soundpoint_ip?rev=1588253511&do=diff Factory Reset Polycom Soundpoint IP The following steps will walk you through factory resetting a Polycom Soundpoint IP Phone. This requires that you know the administrator password. Instructions Following these steps will wipe all data from your phone. text/html 2016-12-08T11:59:42-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/factory_reset_yealink_t4x?rev=1481216382&do=diff Factory Reset Yealink T4x The following steps will walk you through factory resetting a Yealink T4x phone. Depending on your phone model your screen may look different than the one shown here, but the steps are the same. Instructions Factory resetting a phone will wipe all user information and leave it in a non-working state. You should not factory reset a phone unless instructed to do so by celito support so that we can stage your phone to be automatically configured after factory reset. text/html 2017-01-12T12:01:10-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/factory_reset_yealink_w56p_cordless?rev=1484240470&do=diff Factory Reset Yealink W56P Cordless Below are the steps to factory reset a Yealink W56P cordless phone. Instructions * Press OK in the middle of the phone to bring up the Status Menu. * Select Settings * Select System Settings text/html 2018-11-09T11:24:30-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/faxes_not_being_received_on_the_fax_machine?rev=1541780670&do=diff Faxes Not Being Received On The Fax Machine What to Check When Faxes Aren’t Being Received Instructions If your customer can send faxes from their fax machine but complain they can’t receive faxes there are several things you can check to determine the cause. First, when a fax comes in does the user hear the fax machine ringing? If so does the fax machine pick up the call? You, or they, might report hearing the familiar fax handshaking tones. If they do not hear it ringing or they don’t hear … text/html 2025-01-13T11:07:52-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/firewall_network_changes_required?rev=1736784472&do=diff Firewall / Network Changes Required To ensure the highest quality calls on celito's hosted voice system, and to prevent issues like dropped calls or one-way audio, a few changes must be made on your firewall. These changes will need to be in place prior to the scheduled delivery of the phones. Failing to make these changes can result in call quality issues to include one-way audio, dropped calls and/or the phones not working at all. If your IT provider is unable to make the necessary changes, … text/html 2020-02-10T07:57:30-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/fix_voicemail_code?rev=1581339450&do=diff Fix Voicemail Code This fixes this issue where pressing the voicemail button doesn't take you to your voicemail. Steps to correct voicemail code setting on Yealink phone. Instructions * Press Menu > Message > Voice mail > Set Voice mail Code * text/html 2017-08-01T08:55:12-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/hipaa_guidelines?rev=1501592112&do=diff HIPAA Guidelines This document provides a brief overview of celito’s celitoVoice Unified Communications Product and celito's understanding of HIPAA guidelines as applied to Unified Communications Systems. Is celito HIPAA Certified? As there is not an official HIPAA certification process for telephony solutions, it is impossible for any vendor to say their solution (premise or hosted) is HIPAA certified. What a vendor can state is that based on their understanding of the HIPAA regulations, the… text/html 2025-06-19T14:03:49-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/home?rev=1750356229&do=diff Home Welcome to the celitoVoice wiki. Phones Yealink * Yealink DSS Button Colors * Leave Queue Button * Clear the Call History (Yealink) * Call Park Feature (Yealink) * One Way Audio * Pairing A Yealink W56p Handset To The Base * Reboot A Yealink T4x * Factory Reset Yealink T4x * Factory Reset Yealink W56P Cordless * Custom Wallpaper Requirements * Speed Dial Key * Setup Static Forward Button * Call Park Options * Yealink Power Poe Requirements And Consumption * … text/html 2020-02-04T12:05:01-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/how_do_i_add_users_to_company_contacts?rev=1580835901&do=diff How Do I Add Users To Enterprise (Company) Contacts? Enterprise (Company) Contacts is a shared directory that is visible on all phones throughout your company. It is intended for you to add contacts that your company frequently calls, or that frequently call you. A guide to assist you in adding new contacts is attached below. text/html 2016-11-29T11:59:14-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/how_do_i_clear_the_call_history_on_a_yealink?rev=1480438754&do=diff How do I clear the call history on a Yealink? Yealink phones have a call log (aka History) that tracks missed calls, placed calls, received calls, and forwarded calls. These call logs are stored locally on your phone, and are separate from the call logs found in the web portal. If you ever need to clear your entire call history from a Yealink phone, just follow these steps. Please note that this will not clear your call history from the web portal, it only clears it from the phone. text/html 2020-12-22T11:40:14-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/how_do_i_set_up_voicemail?rev=1608655214&do=diff How Do I Set Up Voicemail This page is for managing voicemail settings and greetings. Recording * First, log in to your voice portal and click the Messages tab. * Click Settings at the top of the Messages box. * Click the icon with the speaker on it (circled in red in the example below), also known as text/html 2016-11-14T10:55:15-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/how_do_i_use_call_forwarding_on_a_polycom?rev=1479138915&do=diff How Do I Use Call Forwarding On A Polycom? Polycom's require a special configuration in order to properly forward a call off the system. Follow the steps below to enable and disable the forward. Instructions This feature is still in the testing phase. If your phone does not have two separate buttons labeled text/html 2019-05-08T05:41:27-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/how_do_i_use_the_call_park_feature_on_a_yealink?rev=1557308487&do=diff How Do I Use The Call Park Feature On A Yealink? We have developed a custom button for Yealink phones that allows you to park and retrieve calls from a single button, as well as seeing a list of calls that are parked. How To * When a call needs to be placed on park select the Park quick dial button text/html 2017-01-05T09:33:18-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/how_do_i_use_the_join-leave_queue_button?rev=1483626798&do=diff How do I use the Join/Leave Queue Button? The Join/Leave queue button is a custom button that can be deployed to Yealink phones. It allows you to join and leave a call queue or hunt group through one button. Your status (available or unavailable) is also shown on the button by using the red and green lights, as well as a temporary message shown on the wallpaper. text/html 2019-03-08T08:18:55-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/how_to_make_an_international_call?rev=1552051135&do=diff How To Make an International Call Your account must be approved to make international calls prior to being able to make them. There is no cost to have this service enabled, however you will be billed for any usage. Please contact celito support or your account rep to sign the required international waiver and have international calling enabled on your account. text/html 2018-12-03T09:33:15-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/initiate_a_call_from_the_web_portal?rev=1543847595&do=diff Initiate A Call From The Web Portal celito Voice provides the ability to initiate a phone call from the web portal, allowing you to make an outbound phone call when you're out of the office without revealing your personal caller id. You simply enter the number you want to call and the number you want the system to call you on (like your cell phone) and it will initiate the call for you. The person you're calling will see your work phone number rather than your cell phone. text/html 2019-10-08T09:04:26-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/international_and_extended_nanpa_rate_deck?rev=1570539866&do=diff International And Extended NANPA Rate Deck Our international and extended NANPA rate deck is attached below. Download Current as of: 2019-05-29 All prices are subject to change without notice. While every effort is made to ensure accuracy, we cannot be responsible for errors, omissions, or misprints. text/html 2019-12-17T12:11:36-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/join_a_queue_from_celitomobile_softphone?rev=1576602696&do=diff Join A Queue From celitoMobile (Softphone) This process can vary depending on your particular configuration; the instructions below are meant to serve as an example. You must configured as an Office Manager/Admin in our system in order to make these changes. Please contact celito support if you have any questions or would like us to make these changes for you. text/html 2016-11-29T11:57:23-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/logging_into_the_celitovoice_web_portal?rev=1480438643&do=diff Logging Into The celitoVoice Web Portal This will guide you through the login process to the web portal for your phone. Instructions * Follow this link or in any web browser (Google Chrome, Firefox, etc.) go to <http://login.celitovoice.net>. * Once there you will see boxes for text/html 2019-03-11T09:04:11-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/managing_sip-pri_failover_options?rev=1552309451&do=diff This article is a work-in-progress. Managing SIP / PRI Failover Options Having failover for your SIP Trunk or PRI allows celito to manage your calls when your phone system is down. If we can't reach your phone system due to a power outage, internet outage, or failed equipment then the failover options will automatically take over and continue handling your calls. text/html 2020-03-24T16:57:43-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/mid-conference_actions_available_in_conference_call?rev=1585083463&do=diff Mid-conference Actions Available In Conference Call The following actions are available to use when you're the leader on a conference bridge. Actions Star Code Description *71 Start Recording (if recording feature enabled on account) text/html 2016-11-23T10:58:55-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/one_way_audio?rev=1479916735&do=diff One Way Audio If this is happening on multiple phones, follow this link for instructions You are having trouble with hearing the person on the other side of a call or they are having trouble hearing you. Instructions * Verify that the Mute button is not lit up. If it is, press it to deactivate muting and try again. text/html 2019-09-13T11:17:46-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/outbound_caller_id_name?rev=1568387866&do=diff Outbound Caller ID Name If people you call are seeing your caller ID name (CNAM) being displayed as "Unknown", "City, State", the wrong name, or completely blank, please read the information below on possible causes and solutions. How CNAM Works When you place a call to someone, your caller ID name shows on their phone in one of two ways. text/html 2022-02-23T09:22:32-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/outbound_calls_showing_spam?rev=1645626152&do=diff Outbound Calls Showing Spam Called party may see calls from your number(s) displayed as “SPAM LIKELY”or "SPAM RISK" or "SCAM LIKELY" on their caller ID. Each phone carrier keeps a list of numbers they determine to be spam risks based on the history of the number. These are instructions on how to dispute the SPAM designation. text/html 2023-05-08T16:50:52-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/pairing_a_yealink_w56p_handset_to_the_base?rev=1683579052&do=diff Pairing A Yealink W56p Handset To The Base This page details how to pair/register a Yealink W56H handset with the base. Instructions * Long press the button on the base station till the registration LED slow flashes. * Press the OK button on the handset to enter the main menu. text/html 2019-02-21T14:08:41-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/park_feature_outage_-_2019-02-21?rev=1550776121&do=diff Park Feature Outage - 2019-02-21 - RESOLVED This issue has been resolved. At 12:02PM on 2019-02-21 we began experiencing issues with the visual Call Park feature available on Yealink phones. Symptoms When attempting to use the "Park" button on a Yealink phone it may be slow to load or it may fail to load entirely. This issue is intermittent. text/html 2020-02-05T07:20:17-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/privacy_policy?rev=1580905217&do=diff Privacy Policy This policy applies to all information collected or submitted in celito's apps for iPhone and any other devices and platforms. Information we collect New celito accounts are created at your request, with a password, and require monthly service. text/html 2017-01-13T09:52:12-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/quick_start_guide?rev=1484319132&do=diff Quick Start Guide - Polycom Users * WEB PORTAL ADDRESS: <http://login.celitovoice.net> * LOGIN NAME: 4-DIGIT-EXTENSION@<COMPANY> * PIN: 4-DIGIT EXTENSION + 4-DIGIT EXTENSION Portal Information: Login information is posted above for the portal. * Home: This page will show you any new messages, recent call history, active answering rule & active phones. text/html 2018-07-27T14:48:39-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/quick_start_guide_yealink?rev=1532717319&do=diff Quick Start Guide Yealink This guide is for use with Yealink phones. Web Portal Address: login.celitovoice.net Basic Calling Functions * Answering a Call: To answer a call lift the handset, press [Answer] or the Speaker button. * Placing a Call: text/html 2018-10-25T13:45:13-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/reboot_a_yealink_t4x?rev=1540489513&do=diff Reboot A Yealink T4x This article provides instructions to reboot your Yealink telephone. Instructions * With your phone on the home screen press and hold the X button found beneath the arrow keys for 5+ seconds. * Your phone will display a prompt asking if you would like to reboot the phone. (See screenshot) text/html 2020-02-25T11:15:36-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/recording_menu_audio?rev=1582647336&do=diff Recording Menu Audio If you would like to add new options to menus or change the way that they work, you will need to record or upload new audio to match these new options. We can have this recorded for you by our professional voice actor for $50 per menu or, if you would like to do your own recordings at no charge, follow the directions below. If you would like us to do the recording, please send us exactly what you would like the recording to say and send that to celito's support. text/html 2019-10-30T23:23:55-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/scheduled_maintenance_-_2019-10-29?rev=1572492235&do=diff Scheduled Maintenance - 2019-10-29 & 2019-10-30 Please be advised that celito will be performing voice maintenance during off-peak hours. Note the time below when this maintenance event will occur, as well as the expected impact. WHEN Phase 1: Start Time: Tuesday Oct 29, 2019 - 10:30pm ET text/html 2018-05-23T07:41:49-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/setting_up_voicemail_to_email?rev=1527075709&do=diff Setting Up Voicemail To Email This articles explains how to set your voicemail to email so that you receive your voice messages in your email. Instructions * Login to the portal and enter your provided credentials. If you are unsure how to do this check this text/html 2017-05-24T12:18:49-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/setup_a_blf_-_speed_dial_key?rev=1495642729&do=diff Setup A DSS / BLF - Speed Dial Key The Yealink T4x series has a number of buttons that can be programmed to do a large number of actions. The most common ones are to setup a Busy Lamp Field (BLF) or speed dial. BLF vs Speed Dial A BLF should be used if you are setting it up for an internal extension. A BLF key functions as both a speed dial and a status indicator. You can press the key to call that extension or transfer a call to them, but text/html 2017-01-10T15:16:44-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/setup_a_static_forward_button?rev=1484079404&do=diff Setup A Static Forward Button There are a number of different ways to forward your Yealink phone. If you often forward your phone to the same number, you can create a custom button that stores the number you're forwarding to. This allows you to have a static button that you can press to toggle the forward on and off without any additional steps. text/html 2017-01-05T15:58:31-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/simultaneously_ring_desk_phone_at_office_and_at_home?rev=1483649911&do=diff Simultaneously Ring Desk Phone At Office And At Home How to make your second phone ring with your office phone. These instructions assume that both phones are already configured and assigned to your extension. Instructions * Login to your portal. text/html 2019-03-04T07:10:57-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/sip_trunk_information?rev=1551701457&do=diff SIP Trunk Information celito's voice servers use standard SIP and will work with any device that is capable of SIP. While we will do everything we can to assist you in getting a SIP trunk online, celito does not sell or manage phone systems. If you need help getting your SIP trunk online beyond what celito can offer, you will need to contact your PBX vendor to receive assistance. text/html 2016-12-29T15:05:42-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/test?rev=1483041942&do=diff Test Brief description of what this page/feature/whatever is for. Instructions * Numbered list item 1, with a picture * Numbered list item 2 * Numbered list indented item * Numbered list item 3 Related Articles These are tags you want to include in the "related articles" list. This will match articles that contain tag1 or tag2 or tag3. To only show articles that match a tag "portal" but DO NOT match a tag "admin" then you would use: topic>portal -admin. To only show article… text/html 2019-12-30T10:45:38-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/using_the_masquerade_feature?rev=1577720738&do=diff Using the Masquerade Feature The masquerade feature allows users to use the portal from the view as someone else within the organization. Instructions * Once logged into the portal go to the users list * * To the far right of the user you wish to masquerade as, click the mask icon to begin masquerading as that user text/html 2017-08-31T12:36:37-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/voice_implementation_guide?rev=1504197397&do=diff Voice Implementation Guide This guide will help you walk through the process of your voice project. It is important to review the guide to ensure the implementation of the phone system is smooth. Project Preparation There are several items that can be forgotten during implementation. These are some things to think about for your current set up. text/html 2020-01-31T07:38:15-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/voicemail_storage_limit_exceeded?rev=1580474295&do=diff Voicemail Storage Limit Exceeded Just like on your cell phone, each user on the celitoVoice platform is allotted a certain amount of space for voicemail storage. We provide an option, set through the voice portal, to ensure you receive an email if you go over your storage limit. text/html 2018-09-20T11:01:25-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/voicemail_transcription?rev=1537455685&do=diff Voicemail Transcription Voicemail transcription is defaulted to off. Please follow the instructions below to enable it on a per-user basis. Voicemail transcription is a feature where your voicemails are transcribed from speech to text. They can then be viewed in your email, the web portal, or the softphone. While this feature will never give you a 100% accurate transcription, they can typically be used to give you a good idea on the urgency of the message. This feature is provided at no additi… text/html 2016-12-05T09:19:41-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/voicemail_tree?rev=1480947581&do=diff Voicemail Tree This is a map for all of the options available by calling into your celitoVoice voicemail box. Map [] Related Articles voicemail phone text/html 2016-11-29T11:58:38-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/what_do_the_yealink_button_colors_mean?rev=1480438718&do=diff What do the Yealink BLF button colors mean? Yealink's BLF (Busy Lamp Field) buttons can be used to monitor an extension of another phone in your company, allowing you to see when they are available or not. Description LED ColorDescriptionSolid green text/html 2018-11-29T15:37:41-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/what_email_address_do_virtual_faxes_efax_come_from?rev=1543523861&do=diff What Email Address Do Virtual Faxes Come From? Virtual faxes on faxsipit come from FaxDelivery_DoNotReply@faxmessage.net Related Articles fax faxsipit text/html 2019-08-22T07:30:23-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/what_is_sip_alg?rev=1566473423&do=diff What Is SIP ALG? The briefly explains what SIP ALG is and why it should be disabled. Refer to the required firewall changes for additional details. Description What is SIP ALG? SIP ALG stands for Application Layer Gateway, and is common in many commercial modems and routers. It intends to prevent some of the problems caused by router firewalls by inspecting VoIP traffic (packets) and if necessary modifying it. text/html 2016-11-14T09:02:26-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/why_does_polycom_clear_my_call_logs_and_wallpaper?rev=1479132146&do=diff Why Does Polycom Clear My Call Logs And Wallpaper? When your Polycom SoundStation reboots, you may notice that your call history is empty. If you set a custom wallpaper then this will be removed as well. This is normal behavior for a Polycom and can't be changed by celito. You will find details taken from the Polycom User Guide below. text/html 2019-05-15T08:30:07-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki.celitovoice.net/yealink_power_poe_requirements_and_consumption?rev=1557923407&do=diff Yealink Power Poe Requirements And Consumption All Yealink phones can be powered via PoE or through power cords. They support 802.3af for PoE, and have various powercord strengths for different models. Details New Models Model Power Supply