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How Do I Use Call Forwarding On A Polycom?

Polycom's require a special configuration in order to properly forward a call off the system. Follow the steps below to enable and disable the forward.

Instructions

This feature is still in the testing phase. If your phone does not have two separate buttons labeled Set Fwd and Rem Fwd then this feature is not enabled on your phone. Contact celito support to have it added.

Enable Forward

  1. Press Set Fwd
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  2. Enter the number you would like to forward to using the keypad and press Enter
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  3. The phone will dial-out and will play a recorded greeting confirming that the call has been forwarded.
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  4. After a short period of time your phone will change the line status icon on the top left to indicate the phone is forwarded, and it will display the number it is forwarded to on the top right.
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Disable Forward

  1. Press Rem Fwd

  2. The phone will dial-out and will play a recorded greeting confirming that call recording has been disabled.

Additional Details