====== Quick Start Guide Yealink ====== This guide is for use with Yealink phones. **Web Portal Address**: login.celitovoice.net ===== Basic Calling Functions ===== * **Answering a Call:** To answer a call lift the handset, press **[Answer]** or the Speaker button. * **Placing a Call:** To place a call lift the handset and start dialing or start dialing and click **[Send]**. * **Ending a call:** To end a call place the handset in the cradle or press **[EndCall]** or if utilizing the Speaker phone press the Speaker button to disconnect the call or press **[EndCall]** . * **Attended Transfer:** While on a call, press **[Trnsfr]** and dial the phone number/extension you are transferring to. Once the party answers and you can announce the call then press **[Trnsfr]** again to complete the transfer. * **Blind Transfer:** While on a call, press **[Trnsfr]**, dial the phone number/extension and press **[Trnsfr]** again to complete the transfer. If you have Quick Dials set you can also press the assign key to transfer directly. * **Transfer to VoiceMail:** While on a call, press **[Trnsfr]**, dial **[*]** then the phone number/extension, and press **[Trnsfr]** again to complete the transfer. * **Hold / Resume a Call:** While on a call, press [Hold] to place a party on hold. To resume a call simply press **[Resume]**. * **Note:** If multiple calls are on hold use the up/down arrows to highlight the call you want to resume. * **DND (Do Not Disturb):** Keeps your phone from ringing/notifying you to incoming calls. To activate/deactivate DND press **[DND]**. * **Note:** When activated you will have a red circle in the top right corner of phone display. * **Conference:** While on a call, press **[Conference]** > dial the party you wish to add > once party answers hit conference again. Click manage for additional features during the call. * * **Answering a Call:** To answer a call lift the handset, press **[Answer]** or the Speaker button. * **Placing a Call:** To place a call lift the handset and start dialing or start dialing and click **[Send]**. * **Ending a call:** To end a call place the handset in the cradle or press **[EndCall]** or if utilizing the Speaker phone press the Speaker button to disconnect the call or press **[EndCall]** . * **Attended Transfer:** While on a call, press **[Trnsfr]** and dial the phone number/extension you are transferring to. Once the party answers and you can announce the call then press **[Trnsfr]** again to complete the transfer. * **Blind Transfer:** While on a call, press **[Trnsfr]**, dial the phone number/extension and press **[Trnsfr]** again to complete the transfer. If you have Quick Dials set you can also press the assign key to transfer directly. ===== Programming Quick Dials ===== Quick Dial buttons are located on both sides of the phone screen and on a side car. They allow a user to program a number for quick reference. To program the buttons complete the following steps: - Hold down the quick dial button until it to a programming screen - Toggle the “Type” left (with arrow) to BLF (Busy Lamp Field) or Speed Dial then arrow down to #2 - “Account ID” should remain at Line 1 then arrow down to #3 - Program “Label” to show the Quick Dial name on your main phone screen the arrow down to #4 - “Value” is the phone number – internal use can be an extension and speed dial should be the 10 digit number then arrow down to #5 - “Extension” is the extension phone number if it is in the system – so if you are putting an extension in for a Quick Dial it should go in “Value” and “Extension”. This will not be available for Speed Dial. Complete the following steps to build multiple pages: - Select **[Menu]** - Then **[Features]** - Then select**[DSS Keys]** - Hold down button to program: * Select line 11 (T46) to create page 2 * Select line 19 (T46) to create page 3 * Select DSS Keys button on the T48 to show all buttons to program ===== Voicemail Information ===== ==== Establishing Your Voicemail Greeting(s): ==== Press the //**Messages**// button and enter your **Password/PIN** (stated above) then press #.\\ * When calling in to your voicemail for the first time, it will walk you through recording your name and recording your greeting. This only needs to be done once. * **Note:** If a user has not recorded their name they will not be available in the Dial by Name directory. === Checking Your Voicemail Messages from Your Phone: === Press the //**Messages**// button and enter your **Password/PIN** (stated above) and then press #. == Checking Your Voicemail Messages from Another Phone in the Office: == Dial the extension. Once the message starts, press * you will be prompted to enter your **Password/PIN** # to access voicemail.\\ ** 1 -** New Messages\\ ** 2 -** Send Messages\\ ** 3 -** Call Forwarding\\ ** 4 -** Current Options\\ ** 5 -** Change Greetings\\ ** 6 -** Recover Deleted Voicemail\\ The following options will help you navigate through **New** and **Old Messages**.\\ ** 2 -** Repeat\\ ** 3 -** Forward\\ ** 4 -** Delete the current message\\ ** 5 -** Go to Next Message\\ ** 6 -** Reply\\ ** # -** To Finish\\ **Note:** To check your voicemail while out of the office either call your direct number or navigate to your voicemail box via the menu and press * during the message then you will be prompted to enter your PIN to access your voicemail. ===== Portal Information ===== Login information is posted above for the portal. * **Home:** This page will show you any new messages, recent call history, active answering rule & active phones. * **Messages:** This will show all your messages. Use the drop down to display New, Saved and Trash messages. * Under Settings you can set up your notification settings. * To enable voicemail to email, make sure your email address is set up in your profile. In the settings you can set up your voicemail to email preferences. * **Contacts:** This will show you all active users and any contacts that have been imported. //***Please note that any imported contacts do not copy to the phone.**// * **Answering Rules:** This should be used as alternative answering rules for when you are away from your desk. *Please note that Time Frames need to be set up first before setting up the Answering Rule. * **Time Frames:** To set up specific time frames for answering rules use this area to set the time blocks. * **Call History:** This will show you all call history and have the ability to search and download reports of call history. //***Please note that this is only saved for 3 months at a time.**//