====== Join A Queue From celitoMobile (Softphone) ======
<WRAP alert>
This process can vary depending on your particular configuration; the instructions below are meant to serve as an example. You must configured as an Office Manager/Admin in our system in order to make these changes. Please contact celito support if you have any questions or would like us to make these changes for you.
</WRAP>

===== Details =====
When a phone is added to a queue, you're adding the actual phone device rather than a user. That means if a user has more than one phone, like a physical desk phone and also the celitoMobile softphone, both of those devices must be added to the queue if you want to receive calls on both. 

===== Instructions =====
When you use celitoMobile for the first time, it will create a new lettered extension as a device on your account. It will almost always be XXXwp (example: 1009wp), but the steps below will help you look up the correct extension/device. Once you find the device and add it as an authorized device in the queue, you will be able to join and leave the queue and receive calls from it. 

==== Find Softphone Extension ====
You must have logged in to the softphone at least once for this extension to be created. 

  - Navigate to ''Users'' > ''The user you need to add to the queue'' > ''Phones''
  - You should have a Phone listed where the name ends in ''wp''. The Device Type should show celitoMobile.
    - Write down the extension name shown, including any letters. In this example it's ''1009wp'' \\ {{:images:celitomobile-queue1.png?direct&400|}}

==== Add Extension to Queue ====
Now that you have the extension, you need to add it as a device that is capable of logging in/out of the queue. You'll want to repeat this for each queue you are trying to participate in.

  - Navigate to ''Call Queues'' and select the person icon ({{:images:agents.png?direct|}}) to the right of the queue you want to edit \\ {{:images:celitomobile-queue2.png?direct&400|}}
  - Select ''Add Agent'' and enter the extension found above in to ''Agent Phone'' (in our example we would enter 1009wp)
    - Set ''Status'' to Offline if you don't want this device to start receiving calls yet, or Online if you do
    - Set additional options as required for your configuration \\ {{:images:celitomobile-queue3.png?direct&400|}}
  - Select ''Save Agent''

==== Join/Leave Queue ====
  * To mark yourself as available/online in the queue, dial *10 from each device you want to receive calls. 
  * To mark yourself as unavailable/offline, dial *11 from each device
  
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