====== Home ====== Welcome to the celitoVoice wiki. ===== Phones ===== ==== Yealink ==== * [[:yealink_dss_button_colors|Yealink DSS Button Colors]] * [[:join:leave_queue_button|Leave Queue Button]] * [[:clear_the_call_history_yealink|Clear the Call History (Yealink)]] * [[:call_park_feature_yealink|Call Park Feature (Yealink)]] * [[:one_way_audio|]] * [[:pairing_a_yealink_w56p_handset_to_the_base|]] * [[:reboot_a_yealink_t4x|]] * [[:factory_reset_yealink_t4x|]] * [[:factory_reset_yealink_w56p_cordless|]] * [[:custom_wallpaper_requirements|]] * [[:setup_a_blf:speed_dial_key|Speed Dial Key]] * [[:setup_static_forward_button|Setup Static Forward Button]] * [[:call_park_options|]] * [[:yealink_power_poe_requirements_and_consumption|]] * [[:fix_voicemail_code|]] * [[:change_yealink_ringtone|]] * [[:Adding_speed_dial_via_the_voice_portal|Adding Speed Dial Via the Voice Portal]] ==== Polycom ==== * [[Why Does Polycom Clear My Call Logs and Wallpaper|]] * [[Call Forwarding (Polycom)|]] * [[Factory Reset Polycom SoundPoint IP|]] * [[Factory Reset An Obihai ATA|]] ==== Phones - celitoMobile (softphone) ==== * [[celitoMobile Web Softphone|]] * [[celitoMobile Android Softphone|]] * [[celitoMobile iOS Softphone|]] * [[Join A Queue From celitoMobile (Softphone)|]] ==== Cisco ==== * [[Connect SPA-122 ATA|]] ==== Algo ==== * [[Algo 8180 and Algo 1186 Coverage|]] ==== Fax - Audiocodes ATA ==== * [[Faxes Not Being Received on the Fax Machine|]] ==== Fax - Faxsipit Email to Fax ==== * [[Blank Faxes Being Received By Recipient|]] * [[What Email Address Do Virtual Faxes Come From|]] ==== Misc ==== * [[How To Make an International Call|]] * [[Mid-conference Actions Available In Conference Call|]] ===== Misc ===== * [[:record_menu_audio_by_calling_in|Record Menu Audio by Calling In]] * [[:api_documentation|]] * [[:outbound_caller_id_name|]] * [[:compatible_phones_and_equipment|Compatible Phones and Equipment]] * [[:voicemail_storage_limit_exceeded|]] * [[:Calls Being Incorrectly Labeled As SPAM|]] ===== Training Videos ===== ==== Phones ==== * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]] ==== Web Portal ==== * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]] * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]] * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]] * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]] * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]] ===== Links ===== This section contains links to additional items that don't fit in to the categories above. * [[https://portal.celitovoice.net|celito voice web portal]] * [[:hipaa_guidelines|]] * [[:international_and_extended_nanpa_rate_deck|]] * [[:privacy_policy|]] ===== New Client Information ===== * [[:firewall_network_changes_required|Firewall / Network Required Changes]] * [[:sip_trunk_information|]] * [[:celitovoice_fax_options|]] * [[:quick_start_guide_yealink|Quick Start Guide - Yealink]] * [[:what_is_sip_alg|What is SIP ALG]] * [[:voice_implementation_guide|]] ==== Polycom Users ==== * [[:quick_start_guide|Quick Start Guide - Polycom]] * [[:check_polycom_admin_password|Check Polycom Admin Password]] ===== Status / Outages ===== * [[:scheduled_maintenance_-_2019-10-29|]] ===== Misc ===== * [[:recording_menu_audio|Record Menu Audio by Calling In]] * [[:api_documentation|]] * [[:outbound_caller_id_name|]] * [[:compatible_phones_and_equipment|]] * [[:voicemail_storage_limit_exceeded|]] * [[:Calls Being Incorrectly Labeled As SPAM|]] ===== Training Videos ===== ==== Phones ==== * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]] ==== Web Portal ==== * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]] * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]] * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]] * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]] * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]] ==== Webinar ==== - [[https://vimeo.com/481325513|Holiday Timeframes]] ===== Links ===== This section contains links to additional items that don't fit in to the categories above. * [[https://portal.celitovoice.net|celito voice web portal]] * [[HIPAA Guidelines|]] * [[International And Extended NANPA Rate Deck|]] * [[Privacy Policy|]] ===== New Client Information ===== * [[Firewall / Network Required Changes|]] * [[SIP Trunk Information|]] * [[celitoVoice Fax Options|]] * [[Quick Start Guide - Yealink|]] * [[What is SIP ALG|]] * [[Voice Implementation Guide|]] ==== Polycom Users ==== * [[Quick Start Guide - Polycom|]] * [[Check Polycom Admin Password|]] ===== Maintenance Schedule / Outages =====