====== Home ======

Welcome to the celitoVoice wiki.

===== Phones =====

==== Yealink ====

  * [[:yealink_dss_button_colors|Yealink DSS Button Colors]]
  * [[:join:leave_queue_button|Leave Queue Button]]
  * [[:clear_the_call_history_yealink|Clear the Call History (Yealink)]]
  * [[:call_park_feature_yealink|Call Park Feature (Yealink)]]
  * [[:one_way_audio|]]
  * [[:pairing_a_yealink_w56p_handset_to_the_base|]]
  * [[:reboot_a_yealink_t4x|]]
  * [[:factory_reset_yealink_t4x|]]
  * [[:factory_reset_yealink_w56p_cordless|]]
  * [[:custom_wallpaper_requirements|]]
  * [[:setup_a_blf:speed_dial_key|Speed Dial Key]]
  * [[:setup_static_forward_button|Setup Static Forward Button]]
  * [[:call_park_options|]]
  * [[:yealink_power_poe_requirements_and_consumption|]]
  * [[:fix_voicemail_code|]]
  * [[:change_yealink_ringtone|]]
  * [[:Adding_speed_dial_via_the_voice_portal|Adding Speed Dial Via the Voice Portal]]


==== Polycom ====

  * [[Why Does Polycom Clear My Call Logs and Wallpaper|]]
  * [[Call Forwarding (Polycom)|]]
  * [[Factory Reset Polycom SoundPoint IP|]]
  * [[Factory Reset An Obihai ATA|]]

==== Phones - celitoMobile (softphone) ====

  * [[celitoMobile Web Softphone|]]
  * [[celitoMobile Android Softphone|]]
  * [[celitoMobile iOS Softphone|]]
  * [[Join A Queue From celitoMobile (Softphone)|]]

==== Cisco ====

  * [[Connect SPA-122 ATA|]]

==== Algo ====

  * [[Algo 8180 and Algo 1186 Coverage|]]

==== Fax - Audiocodes ATA ====

  * [[Faxes Not Being Received on the Fax Machine|]]

==== Fax - Faxsipit Email to Fax ====

  * [[Blank Faxes Being Received By Recipient|]]
  * [[What Email Address Do Virtual Faxes Come From|]]

==== Misc ====

  * [[How To Make an International Call|]]
  * [[Mid-conference Actions Available In Conference Call|]]

===== Misc =====

  * [[:record_menu_audio_by_calling_in|Record Menu Audio by Calling In]]
  * [[:api_documentation|]]
  * [[:outbound_caller_id_name|]]
  * [[:compatible_phones_and_equipment|Compatible Phones and Equipment]]
  * [[:voicemail_storage_limit_exceeded|]]
  * [[:Calls Being Incorrectly Labeled As SPAM|]]

===== Training Videos =====

==== Phones ====

  * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]]

==== Web Portal ====

  * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]]
  * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]]
  * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]]
  * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]]
  * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]]

===== Links =====

This section contains links to additional items that don't fit in to the categories above.

  * [[https://portal.celitovoice.net|celito voice web portal]]
  * [[:hipaa_guidelines|]]
  * [[:international_and_extended_nanpa_rate_deck|]]
  * [[:privacy_policy|]]

===== New Client Information =====

  * [[:firewall_network_changes_required|Firewall / Network Required Changes]]
  * [[:sip_trunk_information|]]
  * [[:celitovoice_fax_options|]]
  * [[:quick_start_guide_yealink|Quick Start Guide - Yealink]]
  * [[:what_is_sip_alg|What is SIP ALG]]
  * [[:voice_implementation_guide|]]

==== Polycom Users ====

  * [[:quick_start_guide|Quick Start Guide - Polycom]]
  * [[:check_polycom_admin_password|Check Polycom Admin Password]]

===== Status / Outages =====

  * [[:scheduled_maintenance_-_2019-10-29|]]


===== Misc =====

  * [[:recording_menu_audio|Record Menu Audio by Calling In]]
  * [[:api_documentation|]]
  * [[:outbound_caller_id_name|]]
  * [[:compatible_phones_and_equipment|]]
  * [[:voicemail_storage_limit_exceeded|]]
  * [[:Calls Being Incorrectly Labeled As SPAM|]]


===== Training Videos =====

==== Phones ====

  * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]]

==== Web Portal ====

  * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]]
  * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]]
  * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]]
  * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]]
  * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]]

==== Webinar ====
  - [[https://vimeo.com/481325513|Holiday Timeframes]]

===== Links =====

This section contains links to additional items that don't fit in to the categories above.

  * [[https://portal.celitovoice.net|celito voice web portal]]
  * [[HIPAA Guidelines|]]
  * [[International And Extended NANPA Rate Deck|]]
  * [[Privacy Policy|]]

===== New Client Information =====

  * [[Firewall / Network Required Changes|]]
  * [[SIP Trunk Information|]]
  * [[celitoVoice Fax Options|]]
  * [[Quick Start Guide - Yealink|]]
  * [[What is SIP ALG|]]
  * [[Voice Implementation Guide|]]

==== Polycom Users ====

  * [[Quick Start Guide - Polycom|]]
  * [[Check Polycom Admin Password|]]

===== Maintenance Schedule / Outages =====