====== Home ======

Welcome to the celitoVoice wiki.

===== Phones =====

==== Yealink ====

  * [[:one_way_audio|]]
  * [[:pairing_a_yealink_w56p_handset_to_the_base|]]
  * [[:reboot_a_yealink_t4x|]]
  * [[:factory_reset_yealink_t4x|]]
  * [[:factory_reset_yealink_w56p_cordless|]]
  * [[:custom_wallpaper_requirements|]]
  * [[:call_park_options|]]
  * [[:yealink_power_poe_requirements_and_consumption|]]
  * [[:fix_voicemail_code|]]
  * [[:change_yealink_ringtone|]]
  * [[:adding_speed_dial_via_the_voice_portal|Adding Speed Dial Via the Voice Portal]]

==== Polycom ====

  * [[:why_does_polycom_clear_my_call_logs_and_wallpaper|Why Does Polycom Clear My Call Logs And Wallpaper]]
  * [[:factory_reset_polycom_soundpoint_ip|]]
  * [[:factory_reset_an_obihai_ata|]]

==== Phones - celitoMobile (softphone) ====

  * [[:celitomobile_web_softphone|]]
  * [[:celitomobile_android_softphone|]]
  * [[:celitomobile_ios_softphone|]]
  * [[:join_a_queue_from_celitomobile_softphone|]]

==== Cisco ====

  * [[:connect_spa-122_ata|]]

==== Algo ====

  * [[:algo_8180_and_algo_1186_coverage|]]

==== Fax - Audiocodes ATA ====

  * [[:faxes_not_being_received_on_the_fax_machine|]]

==== Fax - Faxsipit Email to Fax ====

  * [[:blank_faxes_being_received_by_recipient|]]
  * [[:what_email_address_do_virtual_faxes_come_from|What Email Address Do Virtual Faxes Come From]]

==== Misc ====

  * [[:how_to_make_an_international_call|]]
  * [[:mid-conference_actions_available_in_conference_call|]]

===== Misc =====

  * [[:api_documentation|]]
  * [[:outbound_caller_id_name|]]
  * [[:compatible_phones_and_equipment|Compatible Phones and Equipment]]
  * [[:voicemail_storage_limit_exceeded|]]
  * [[:calls_being_incorrectly_labeled_as_spam|]]

===== Training Videos =====

==== Phones ====

  * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]]

==== Web Portal ====

  * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]]
  * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]]
  * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]]
  * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]]
  * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]]

===== Links =====

This section contains links to additional items that don't fit in to the categories above.

  * [[https://portal.celitovoice.net|celito voice web portal]]
  * [[:hipaa_guidelines|]]
  * [[:international_and_extended_nanpa_rate_deck|]]
  * [[:privacy_policy|]]

===== New Client Information =====

  * [[:firewall_network_changes_required|Firewall / Network Required Changes]]
  * [[:sip_trunk_information|]]
  * [[:celitovoice_fax_options|]]
  * [[:quick_start_guide_yealink|Quick Start Guide - Yealink]]
  * [[:what_is_sip_alg|What is SIP ALG]]
  * [[:voice_implementation_guide|]]

==== Polycom Users ====

  * [[:quick_start_guide|Quick Start Guide - Polycom]]
  * [[:check_polycom_admin_password|Check Polycom Admin Password]]

===== Status / Outages =====

  * [[:scheduled_maintenance_-_2019-10-29|]]

===== Misc =====

  * [[:recording_menu_audio|Record Menu Audio by Calling In]]
  * [[:api_documentation|]]
  * [[:outbound_caller_id_name|]]
  * [[:compatible_phones_and_equipment|]]
  * [[:voicemail_storage_limit_exceeded|]]
  * [[:calls_being_incorrectly_labeled_as_spam|]]

===== Training Videos =====

==== Phones ====

  * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]]

==== Web Portal ====

  * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]]
  * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]]
  * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]]
  * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]]
  * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]]

==== Webinar ====

  - [[https://vimeo.com/481325513|Holiday Timeframes]]

===== Links =====

This section contains links to additional items that don't fit in to the categories above.

  * [[https://portal.celitovoice.net|celito voice web portal]]
  * [[:hipaa_guidelines|]]
  * [[:international_and_extended_nanpa_rate_deck|]]
  * [[:privacy_policy|]]

===== New Client Information =====

  * [[:firewall:network_required_changes|Network Required Changes]]
  * [[:sip_trunk_information|]]
  * [[:celitovoice_fax_options|]]
  * [[:quick_start_guide_-_yealink|Quick Start Guide - Yealink]]
  * [[:what_is_sip_alg|What Is SIP ALG]]
  * [[:voice_implementation_guide|]]

==== Polycom Users ====

  * [[:quick_start_guide_-_polycom|Quick Start Guide - Polycom]]
  * [[:check_polycom_admin_password|]]

===== Maintenance Schedule / Outages =====