====== Home ======

Welcome to the celitoVoice wiki.

===== Phones =====

==== Yealink ====

  * [[:yealink_dss_button_colors|Yealink DSS Button Colors]]
  * [[:join:leave_queue_button|Leave Queue Button]]
  * [[:clear_the_call_history_yealink|Clear the Call History (Yealink)]]
  * [[:call_park_feature_yealink|Call Park Feature (Yealink)]]
  * [[:one_way_audio|]]
  * [[:pairing_a_yealink_w56p_handset_to_the_base|]]
  * [[:reboot_a_yealink_t4x|]]
  * [[:factory_reset_yealink_t4x|]]
  * [[:factory_reset_yealink_w56p_cordless|]]
  * [[:custom_wallpaper_requirements|]]
  * [[:setup_a_blf:speed_dial_key|Speed Dial Key]]
  * [[:setup_static_forward_button|Setup Static Forward Button]]
  * [[:call_park_options|]]
  * [[:yealink_power_poe_requirements_and_consumption|]]
  * [[:fix_voicemail_code|]]
  * [[:change_yealink_ringtone|]]
  * [[:Adding_speed_dial_via_the_voice_portal|Adding Speed Dial Via the Voice Portal]]


==== Polycom ====

  * [[Why Does Polycom Clear My Call Logs and Wallpaper|]]
  * [[Call Forwarding (Polycom)|]]
  * [[Factory Reset Polycom SoundPoint IP|]]
  * [[Factory Reset An Obihai ATA|]]

==== Phones - celitoMobile (softphone) ====

  * [[celitoMobile Web Softphone|]]
  * [[celitoMobile Android Softphone|]]
  * [[celitoMobile iOS Softphone|]]
  * [[Join A Queue From celitoMobile (Softphone)|]]

==== Cisco ====

  * [[Connect SPA-122 ATA|]]

==== Algo ====

  * [[Algo 8180 and Algo 1186 Coverage|]]

==== Fax - Audiocodes ATA ====

  * [[Faxes Not Being Received on the Fax Machine|]]

==== Fax - Faxsipit Email to Fax ====

  * [[Blank Faxes Being Received By Recipient|]]
  * [[What Email Address Do Virtual Faxes Come From|]]

==== Misc ====

  * [[How To Make an International Call|]]
  * [[Mid-conference Actions Available In Conference Call|]]

===== Web Portal =====

  * [[:logging_into_the_celitovoice_web_portal|]]
  * [[:add_users_to_enterprise_company_contacts|Add Users to Enterprise (Company) Contacts]]
  * [[:how_do_i_set_up_voicemail|Set Up Voicemail]]
  * [[:setting_up_voicemail_to_email|Set Up Voicemail to Email]]
  * [[:voicemail_tree|]]
  * [[:managing_sip:pri_failover_options|PRI Failover Options]]
  * [[:simultaneously_ring_desk_phone_at_office_and_at_home|]]
  * [[:initiate_a_call_from_the_web_portal|]]
  * [[:recording_menu_audio|]]
  * [[:accessing_call_queue_stats_and_reports|]]
  * [[:using_chat|Using Chat]]
  * [[:voicemail_transcription|]]
  * [[:attendant_console|]]
  * [[:enhanced_password_security|]]
  * [[:common_inclement_weather_configurations|]]
  * [[:disposition_reason_and_notes|]]
  * [[:using_the_masquerade_feature|]]
  * [[:celitovoice_chrome_plugin_integration|]]
  * [[:dashboard_builder|]]


===== Misc =====

  * [[:recording_menu_audio|Record Menu Audio by Calling In]]
  * [[:api_documentation|]]
  * [[:outbound_caller_id_name|]]
  * [[:compatible_phones_and_equipment|]]
  * [[:voicemail_storage_limit_exceeded|]]


===== Training Videos =====

==== Phones ====

  * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]]

==== Web Portal ====

  * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]]
  * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]]
  * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]]
  * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]]
  * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]]

==== Webinar ====
  - [[https://vimeo.com/481325513|Holiday Timeframes]]

===== Links =====

This section contains links to additional items that don't fit in to the categories above.

  * [[https://portal.celitovoice.net|celito voice web portal]]
  * [[HIPAA Guidelines|]]
  * [[International And Extended NANPA Rate Deck|]]
  * [[Privacy Policy|]]

===== New Client Information =====

  * [[Firewall / Network Required Changes|]]
  * [[SIP Trunk Information|]]
  * [[celitoVoice Fax Options|]]
  * [[Quick Start Guide - Yealink|]]
  * [[What is SIP ALG|]]
  * [[Voice Implementation Guide|]]

==== Polycom Users ====

  * [[Quick Start Guide - Polycom|]]
  * [[Check Polycom Admin Password|]]

===== Maintenance Schedule / Outages =====